Privacy Policy

1. Who is responsible for your information?

Sólin Taxi is responsible for the personal information collected through this website and through direct booking communications.

• Business: Sólin Taxi
• Email: hello@solintaxi.is
• Telephone: +354 782 1744
• Location: Reykjavík, Iceland

2. Information we collect

Depending on how you contact us, we may collect:

• Your name
• Email address
• Telephone or WhatsApp number
• Flight number, arrival date and arrival time
• Pickup and destination information
• Passenger and luggage counts
• Information about child seats, extra stops, accessibility requirements or other requests
• Messages sent through email, WhatsApp, Facebook, LinkedIn or the website
• Limited technical and security information needed to prevent spam and protect the website

Please do not include unnecessary sensitive personal information in the special-request field.

3. Why we use your information

We use personal information to:

• Review and respond to transfer requests
• Prepare availability and pricing information
• Arrange pickups and provide taxi services
• Monitor flight arrival information when requested
• Communicate changes or important ride information
• Prevent spam, fraud and misuse of the website
• Meet accounting, tax or other legal obligations
• Handle complaints, disputes or service questions

4. Legal bases for processing

We process information when it is necessary to respond to your request, prepare or perform a transport service, comply with legal obligations, or protect the legitimate interests of Sólin Taxi and its customers.

Where consent is specifically requested for an optional purpose, you may withdraw that consent at any time.

5. Who receives your information?

Personal information is available only to those who need it to process or provide the requested service. This may include:

• Sólin Taxi and the assigned driver
• The website hosting and email service provider
• Communication services you choose to use, such as WhatsApp, Facebook or LinkedIn
• Professional advisers or public authorities where required by law

Sólin Taxi does not sell customer information.

6. How long we keep information

Unsuccessful or unconfirmed booking enquiries are kept only as long as reasonably necessary to answer the request, handle follow-up questions and protect against abuse.

Records connected to completed rides, payments, invoices or accounting obligations may need to be retained for a longer legal period. Icelandic accounting records may be retained for seven years where the Accounting Act applies.

7. Security

We use reasonable technical and organisational measures to protect submitted information. These include encrypted website connections, server-side validation, spam protection, access controls and authenticated email delivery.

No internet or email system can be guaranteed to be completely secure.

8. Your rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of information where applicable
• Withdraw consent where processing depends on consent
• Submit a complaint to the Icelandic Data Protection Authority

To exercise a right, contact hello@solintaxi.is .

9. Cookies and third-party services

The website currently uses essential session cookies for form security and submission handling. These cookies are necessary for the booking form to function.

Links to WhatsApp, Facebook, LinkedIn, Google Maps and other external services are governed by those providers’ own privacy policies. Visiting or using those services may allow them to process information according to their own terms.

10. Changes to this policy

We may update this policy when the website, services or legal requirements change. The latest version will always be published on this page.